Last updated: 29 September 2026
This policy explains how Broadwater Technologies Limited collects and uses personal information when you use our website, contact us, or deal with us in a business capacity.
Who we are
Broadwater Technologies Limited (company number 07335389) is the data controller. Our registered office is Unit 1 Tortworth Business Park, Charfield Road, Tortworth, Wotton-Under-Edge, GL12 8HQ.
Grace Rumble is our contact for questions or requests about your personal information. You can contact her by emailing enquiries@broadwatertech.co.uk with “For the attention of Grace Rumble” in the subject line, calling 01454 800 850, or writing to the address above.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, job title, company, email address and phone number.
- Information you include in an enquiry, request for a quotation, or other correspondence with us.
- Information needed to manage our work with your organisation, such as service records, contact history and billing information.
- If you meet us at an event or ask for updates, your contact details and any interests or communication preferences you share with us.
- Technical information collected when you use our website, such as your IP address, browser or device information, and how you use the site, where this is collected by our website systems or cookies.
We usually receive this information from you. We may also receive business contact details from your organisation, a colleague, an event organiser, or a publicly available business source.
How and why we use it
- To respond to enquiries, arrange consultations and provide quotations. We rely on our legitimate interests in dealing with business enquiries, or on taking steps towards a contract where applicable.
- To deliver and manage our services and customer relationships. We rely on a contract where applicable, our legitimate interests in working with business contacts, and legal obligations for records we must keep.
- To send relevant news or information about our services. We use consent where the law requires it. Where permitted, we may rely on our legitimate interests in communicating with business contacts about relevant services. You can opt out of marketing at any time using the link in an email or by contacting us.
- To operate, maintain and improve our website and systems. We rely on our legitimate interests in running a secure and effective website. Google Analytics helps us understand how the website is used; see “Cookies” below.
- To meet legal requirements or handle disputes. We rely on legal obligations or our legitimate interests, as appropriate.
You do not have to provide information through our contact form, but without your contact details we may be unable to respond to your enquiry.
Who we share information with
We may share information with trusted providers who support our website, email, IT systems, customer records and email communications; with professional advisers; and with regulators or other authorities when required by law. We share only what is needed for the relevant purpose.
Some providers may process information outside the UK. Where a restricted transfer takes place, we use a lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards. You can contact Grace for more information about any applicable safeguards.
How long we keep information
We keep information for as long as we need it for the purpose described above. We keep enquiries while responding and for a reasonable period to manage follow-up. If we work with you or your organisation, we keep relevant records for the duration of the relationship and for any further period needed to meet legal obligations or resolve claims. We keep marketing contact details until you unsubscribe, object, or the information is no longer needed; we may retain a minimal record of your preference so we do not contact you again.
Cookies
Our website uses Google Analytics to understand which pages are visited and how the website is used. This may set cookies and collect technical information about your browser and device. You can restrict cookies through your browser settings or contact Grace for more information.
Your rights
Depending on the circumstances, you may have the right to access your information, correct it, ask us to erase it, restrict its use, receive a copy in a portable format, or object to its use. You can object to direct marketing at any time. If we rely on your consent, you can withdraw it at any time without affecting how we used your information before withdrawal.
To make a request or raise a concern, please contact Grace using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy when our services, website or use of personal information changes. The date at the top shows when it was last updated.